Reviews provide insight that helps you to improve your services, retain patients, and grow loyalty to your practice or clinic. So how do you improve patient satisfaction to increase the number of great reviews you get? We’ve outlined some of the key ways below:
Provide patient-centred care
Some of the most frequent positive feedback on our […]
Patient reviews provide key insight for medical practices to improve care and increase patient retention. But how, exactly, do you ask patients for reviews, and how do you make sure that you get as many answers as possible to ensure the data collected is empirically sound and statistically relevant? It’s important to consistently collect feedback […]
Customer reviews deliver incredibly important insight into how patients are using your services, their expectations, and areas where you are not meeting their needs. In fact, reviews have evolved relatively recently into invaluable indicators to drive better product development, customer service and support, informing the direction a business grows in, how it’s marketed, and a […]
Patient feedback is one of the most valuable mechanisms there is for gaining insight into practice performance and quality of patient care. It can often be difficult to determine when the best time is to collect patient feedback. Timing is important, as asking for feedback at different points in the patient journey can drastically change […]
It is becoming increasingly important for medical professionals to have a process in place for collecting patient feedback. Not only to collect positive reviews to help engage with new patients, but also as a way to identify any potential gaps in care or patient experience. Collecting patient feedback ultimately helps to improve patient satisfaction as […]
Should you be collecting more reviews, more often?
You really are missing a trick if you don’t take advantage of the tools available to help you display patient feedback on your website. Reviews play a powerful role in the patient journey, helping to build trust and eliminate doubt. It also helps to ease anxious patients who […]
Feedback doesn’t have to be scary, negative reviews can help you improve your practice. The days of a one way conversation are over, and it more important than ever for Doctors to take control of their online reputation and what patients are saying about them online. One of the best ways of doing this, is […]
Written by Mr Philip Mitchell for Doctify
We spoke to the Medical Director of the South West London Elective Orthopaedic Centre (SWLEOC) to find out about the centre’s unique offering and special attention to recovery and the patient journey.
What is your position at SWLEOC?
I am the Medical Director at SWLEOC. This means I am responsible for […]